Question 1

How do I get started with Payflip?

Accepted Answer

Getting started is simple! Download the Payflip app, sign in with your email or Apple/Google account, and you're ready to send and receive money. Your embedded smart wallet is automatically created on first sign-in.

Question 2

Is Payflip secure?

Accepted Answer

Yes. Payflip uses enterprise-grade security with encryption in transit (HTTPS), authentication required for access, and secure key management through Privy. Your private keys are never stored on our servers. We recommend enabling App Lock and biometrics for additional protection.

Question 3

What countries are supported?

Accepted Answer

Payflip is available globally for sending and receiving value 24/7. However, access may be restricted in certain jurisdictions due to legal requirements. Check the App Store or your region's documentation for specific availability.

Question 4

What are the fees?

Accepted Answer

Payflip offers transparent, competitive fees. We charge a small fee on transfers, and you'll see exact breakdowns before confirming any transaction. Blockchain network fees may also apply depending on the chain you use.

Question 5

How long do transfers take?

Accepted Answer

Most transfers settle instantly or within seconds. Payflip uses modern rails optimized for real-time finality, unlike traditional banking which can take days. Settlement time depends on the underlying blockchain and network conditions.

Question 6

Can I send to anyone?

Accepted Answer

Yes! You can send money to anyone using their email address or name. Payflip handles the routing in the background. The recipient doesn't need to have Payflip installed—we'll guide them to download it when they receive funds.

Question 7

What happens if I lose access to my account?

Accepted Answer

You can recover your account using your email address and the authentication method you set up (password, biometric, or 2FA on your email account). Your wallet is securely linked to your account. If you lose email access, contact support@payflip.xyz immediately.

Question 8

Is my transaction data private?

Accepted Answer

Your transaction metadata is stored securely by Payflip to power your history view and support. However, once broadcast to a public blockchain, your wallet address and transaction amounts become permanently visible on-chain. Be thoughtful about whom you share your address with.

Question 9

How do I contact support?

Accepted Answer

Email us at support@payflip.xyz with any questions or issues. You can also submit feedback and feature requests using the feedback widget on this page, or join our Telegram community at t.me/+dgPQp9NmmZkyYjBl for community support.

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