Terms of Service

These Terms of Service (the "Terms") are an agreement between you and Flip Labs Global LLC, a Delaware limited liability company with its registered office at 16192 Coastal Highway, Lewes, DE 19958, County of Sussex, United States, which owns and operates Payflip ("Payflip", "we", "us"). By creating an account or using the Payflip app (the "App" or "Service"), you're agreeing to them. If there's something here you don't agree with, please don't use the App.

We'll update these Terms now and then. When we do, the version and effective date at the top will change, and we'll ask you to accept the new version in the App before you carry on. Once you've accepted an update, that version is the one that applies to your continued use.

Payflip lets you send and receive digital assets from a smart wallet that lives inside the App. It's non-custodial, and the wallet itself is set up for you by our authentication partner, Privy. When you send, we route the transaction across the blockchains we support, which sometimes means bridging between chains or tokens to get the funds where they need to go. You can also top up your wallet with a card through a third-party provider (section 11) and sweep stranded tokens off chains we don't support (section 12).

A few things worth knowing before you start. We never hold your wallet keys; Privy keeps the signing material in a secure environment tied to your login. You also don't need to keep native gas tokens like POL, ETH, or BNB on hand, because we sponsor gas for you through Alchemy's gas manager. The dollar values you see come from outside pricing sources such as CoinGecko, so they can drift a little from what other trackers show. And once a transaction is confirmed on-chain, it's permanent: there is no undo button, for us or for anyone else.

You need to be at least 18 to use Payflip. If the place you live sets a higher minimum age for financial services, that one applies to you instead. Payflip is not designed for or directed to children, and the card top-up described in section 11 is run by a provider with its own 18+ requirement and its own identity checks on top of ours.

Some places are off-limits. You can't use Payflip if you live in, are ordinarily based in, or are a national of a country under comprehensive economic sanctions, including the ones administered by the United States Office of Foreign Assets Control (OFAC). We may also decline to offer the Service anywhere, or to anyone, when doing so would put us on the wrong side of the law.

When you accept these Terms, you're confirming that all of this is true for you.

Your account is tied to the email you sign in with, and that email is the only way back into your wallet. Lose access to it and you may lose access to your wallet, and anything it holds, for good. Treat your email like the keys to the house. If you started as a guest and haven't linked an email yet, read section 5 first, because the rules are different and harsher.

There are a few things only you can do:

• Lock down your email account, and turn on two-factor authentication with your email provider while you're there.
• Put a passcode on your device and switch on App Lock (Face ID, Touch ID, or your passcode) inside Payflip.
• Keep your one-time codes (OTPs) to yourself. Anyone asking for one is not us, even if they say they are. We will never ask for it.
• Read the details before you send. Once a transaction confirms on-chain, no one can reverse it, not us, not Privy, not Alchemy, no one.

You can start using Payflip as a guest, without giving us an email. A guest account gets a real wallet and can send and receive like any other. Features that write account-level profile data are reserved for full accounts, so you'll be asked to link an email when you reach one.

Here's the part that matters. A guest account has no email attached, which means there is nothing to sign back in with. If you delete the App, lose or reset the device, or clear its data, the guest wallet and everything in it are gone. Neither we nor Privy can restore them, because there is no identity left to restore them to. This is not a policy we could choose to soften; there is genuinely no recovery path.

If you want the account to outlive the device, link an email from inside the App. Your wallet, address, and history all carry over, and from then on the recovery rules in section 4 apply. We'd strongly encourage doing that before you hold anything in a guest wallet that you would mind losing.

Digital assets come with real risk. Using Payflip means you understand and accept the following.

• Prices move. Digital asset values can swing quickly, and we aren't responsible for losses that come from the market turning against you.
• There's no undo. Once a transaction confirms on a blockchain, no one can reverse, reissue, or refund it.
• Networks can fail. Blockchains and bridges get congested, go down, fork, re-org, or hit smart-contract bugs, and that's well outside our control.
• We lean on others. Payflip depends on outside providers for things like authentication and signing, gas sponsorship and bundling, card purchases, pricing, sign-in, and push notifications. If one of them has an outage, a security incident, or changes its terms, it can affect your ability to use Payflip. You'll find them listed in our Privacy Policy.
• Your sign-in is everything. Lose access to the email on your account and you lose access to your wallet. On a guest account, where there is no email at all, losing the device is enough. We can't recover either the wallet or the funds.
• Double-check who you're paying. It's on you to confirm the address or Payflip handle before you send. We can't claw back a payment that went to the wrong person.
• Card purchases run on someone else's rails. Availability, identity checks, pricing, and refunds for a top-up are the provider's, not ours. See section 11.

To be clear about what Payflip is and isn't: we don't hold your funds or your signing keys. Your wallet is a smart account, and its signer sits with Privy in a secure environment under their custody arrangements. What Payflip does is orchestrate the moving parts, the user operations, the gas sponsorship, the cross-chain routing, on your instruction. We can't move your money without a user operation that you start.

Payflip isn't a bank, a deposit account, a money-transmission or exchange service, a broker-dealer, or an investment adviser, and it isn't any other kind of regulated financial service unless we've said so explicitly. We also don't give tax, legal, or investment advice, and what you owe in tax on your own activity is yours to work out and report.

Please don't use Payflip to:

• Break the law, any regulation, or any sanctions rules.
• Move money connected to laundering, terrorist financing, fraud, or anything else illegal.
• Send to, or receive from, anyone or any address on a sanctions or denied-parties list.
• Reverse-engineer, decompile, or otherwise get around the App's technical protections.
• Hammer the App with automated tools in a way that gets in the way of how it runs.
• Pretend to be someone else, or misrepresent who you're connected to.
• Post names, handles, pictures, or payment notes that break the standards in section 9.
• Step on our intellectual-property rights, or anyone else's.

If we have good reason to believe an account is being used for any of this, we can refuse service, suspend access, or close the account.

There are a few places in Payflip where what you write is seen by other people: your display name, your @handle, your profile picture, and the note you can attach to a payment. You're responsible for all of it, and by posting it you confirm you have the right to.

Keep it decent. Don't use content that is abusive, hateful, harassing, obscene, sexually explicit, or threatening. Don't impersonate another person, another business, or Payflip itself. Don't use someone else's trademark, name, or likeness. And don't use a handle or a payment note to advertise, spam, phish, or run a scam.

If you come across a name, handle, or note that breaks these rules, report it. Open the contact in the App and use the report option; every report goes to a person for review. We moderate reactively rather than screening everything as it's written, so a report is genuinely what brings something to our attention.

When a report is upheld we can require the user to change the offending name or handle, remove the content, or suspend the account. We can also do any of that on our own initiative when content clearly breaks these standards.

One limit worth stating plainly: none of this reaches the blockchain. Moderation controls what appears inside the App. It cannot stop anyone from sending funds to a public wallet address, because no one can.

Payflip charges a platform fee on each send. You'll see it on the send screen before you confirm, in the currency you've chosen to display, so nothing is hidden. If a send has to bridge across chains, there's also a bridge fee that covers the third-party bridging service.

Gas, the cost the blockchain charges to actually run your transaction, is on us. We sponsor it through Alchemy's gas manager and don't pass it on to you. That could change down the line; if it does, we'll update these Terms and the in-app fee details before it takes effect.

Topping up with a card is priced by the provider that handles it, not by us, and those charges are separate from anything in this section. See section 11.

One thing to keep in mind: once a transaction has gone to the network, its fees are non-refundable.

You can top up your wallet by buying digital assets with a debit or credit card from inside the App. We are not the seller in that transaction. The purchase is made from MoonPay, a third-party provider reached through Privy's funding flow, and your agreement for it is with MoonPay, not with us.

What that means in practice:

• Their terms govern the purchase. MoonPay's own terms of service and privacy policy apply. They set which countries and states they serve, which cards they take, and the minimum purchase, which is why ours starts at about US$20.
• They verify you, not us. MoonPay runs its own identity checks, which usually means giving them your name, address, date of birth, and a photo of a government ID. They can approve or decline you on their own criteria. We don't see that decision and can't overturn it.
• Their price and their fee. The exchange rate and the provider fee are MoonPay's, shown in their checkout before you confirm. They're separate from the Payflip platform fee in section 10, and we don't receive them.
• We never see your card. Card details are entered in the provider's own checkout. They don't pass through Payflip and we don't store them.
• The asset you get follows your receive preference where the provider supports it. Where it doesn't, the top-up arrives as a supported stablecoin instead, which your sends can spend just the same.
• Arrival isn't instant. A completed checkout means the purchase went through, not that the funds have landed. They usually arrive within a few minutes, sometimes longer, depending on the provider and the network.
• Refunds and disputes are theirs. Once assets reach your wallet the transfer is on-chain and no one can reverse it. Any refund, chargeback, or dispute about a purchase is handled by MoonPay under their policies. If you charge back a purchase after receiving the assets, we and the provider may suspend your account and seek to recover the amount.

If a purchase goes wrong, start with MoonPay's support, since the flow and the record of it are theirs. We'll help where we can, but we can't see inside their checkout.

Tokens sometimes land on a chain Payflip doesn't route, usually because somebody sent them to your address from a network we don't support. Rescue Funds is a best-effort tool for getting those out: it checks what's sitting at your address on a supported rescue chain and lets you sweep it to an address you name.

It's offered as-is and it isn't a guarantee. Not every token or chain can be swept, a sweep can fail or only partly succeed for reasons on the network's side, and once it's broadcast it's as final as any other transaction. Check the destination address as carefully as you would for a normal send, because the same one-way rules apply. We may add or drop supported rescue chains at any time.

After a payment you can share a receipt, which produces an image and a link. The image shows both sides of the payment: the names, @handles, and profile pictures of the sender and the recipient, the amount, the date, the transaction id, and any note that was attached.

Once you share it, you've handed all of that to whoever you sent it to, and to anyone they pass it along to. The link on its own is safe, since opening the full receipt in the App requires being a signed-in participant in that payment, but the image is just an image and travels anywhere. The other person's details are on it as well as yours, so give that a thought before you forward one.

The App and everything in it, the source code, design, logos, text, graphics, and trademarks, belongs to Payflip or the people who license it to us, and it's protected by intellectual-property law.

We give you a limited license to use the App for what it's meant for: a personal, non-exclusive, non-transferable, revocable right to use it. You can't copy, modify, distribute, sell, or lease any part of it.

THE APP AND SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

WE DO NOT WARRANT THAT THE APP WILL MEET YOUR REQUIREMENTS, THAT TRANSACTIONS WILL ALWAYS COMPLETE SUCCESSFULLY, THAT FEES OR EXCHANGE RATES SHOWN WILL BE THE CHEAPEST AVAILABLE, OR THAT ANY THIRD-PARTY PROVIDER WILL CONTINUE TO OFFER SERVICES ON CURRENT TERMS.

Nothing in these Terms shall exclude or limit any liability that cannot be lawfully excluded or limited.

TO THE FULLEST EXTENT PERMITTED BY LAW, PAYFLIP AND ITS AFFILIATES, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES; OR ANY LOSS ARISING FROM THE FAILURE, ACT, OR OMISSION OF ANY THIRD-PARTY PROVIDER OR ANY BLOCKCHAIN NETWORK, BUNDLER, OR BRIDGE.

IN NO EVENT WILL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE APP IN ANY 12-MONTH PERIOD EXCEED THE GREATER OF (A) THE PLATFORM FEES YOU PAID TO PAYFLIP DURING THAT PERIOD, OR (B) ONE HUNDRED US DOLLARS (US$100).

You agree to defend, indemnify, and hold harmless Payflip, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to reasonable attorneys' fees) that arise out of: (a) your use of the App; (b) your breach of these Terms; (c) your violation of any third-party right, including any intellectual-property or privacy right; or (d) any transaction you initiate through the App.

You can walk away from Payflip whenever you like.

One practical condition comes first: the wallet has to be empty before an account can be deleted. Because we can't move your funds for you, the App asks you to send out anything still sitting there, anything that rounds to a cent or more, before deletion can start. Sub-cent dust won't block you.

You can ask for deletion from inside the App under your profile, or from https://payflip.xyz/delete-account if you'd rather not use the App. Either way it isn't immediate: there's a 7-day cooldown first, and signing back in before it's up cancels the deletion and brings your account back.

On our side, we may suspend or end your access if we reasonably believe you've broken these Terms, if the law requires it, or if keeping you on would put Payflip or other users at undue risk.

Losing access to the App on its own, whether you uninstall it or we suspend you, doesn't move or freeze the on-chain assets in your wallet, and as long as you still have your email and a working sign-in method you can keep reaching the underlying smart wallet through Privy's tooling. A guest account is the exception, and section 5 explains why. Full account deletion is different again. Once the 7-day cooldown passes we delete your Privy account along with its embedded wallet, so that wallet and its address can no longer be accessed or recovered, and signing up again later starts a brand-new wallet with a different address.

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles.

If a dispute comes up between you and Payflip, start by emailing us at support@payflip.xyz so we can try to work it out together in good faith. Most things get resolved this way. Anything that can't be settled informally falls under the exclusive jurisdiction of the state and federal courts in Delaware, and you agree to submit to those courts.

A few standard points that round out the agreement.

• Notices are electronic. We'll send anything we need to tell you by email or through the App, and you agree that counts as being in writing.
• The whole agreement. These Terms, together with the Privacy Policy, are the entire agreement between you and us about the App, and they replace anything said before.
• If one part fails, the rest stands. Should any provision be found unenforceable, it's trimmed to the extent needed and everything else stays in force.
• Not enforcing something isn't giving it up. If we don't act on a breach right away, we haven't waived the right to act later.
• Assignment. You can't transfer your rights under these Terms. We may transfer ours to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Things outside anyone's control. We aren't liable for delays or failures caused by events beyond our reasonable control, including network outages, provider failures, and acts of government.
• What survives. Sections 6, 7, and 14 through 19 continue to apply after your account ends.
• Features change. We may add, change, or discontinue parts of the App, and we'll give notice where a change materially affects you.

We may revise these Terms at any time. When we do, the version number and effective date at the top go up, and the next time you open the App we'll ask you to read and accept the new version before continuing. You don't have to accept, but without doing so you won't be able to keep using the App. Either way, your wallet and on-chain assets stay reachable through Privy's tooling.

Questions about these Terms? Email us at support@payflip.xyz and we'll usually get back to you within a few business days. For security issues or vulnerability reports, write to security@payflip.xyz instead.

The company behind Payflip:

Flip Labs Global LLC 16192 Coastal Highway, Lewes, DE 19958 County of Sussex, Delaware, United States EIN 98-1953744 Email: support@payflip.xyz Phone: +1 (402) 876-0931